N2O Customer Comments

OVERVIEW

N2O, the NATURAL Organizer, automates and tracks Change Management activity, adapts to a site's environment, and enforces the site's Change Management rules through a feature set that is unmatched by any other Change Management product. One of its newest features, the N2OSCAN utility, is an incredibly robust tool that offers the "missing piece" in the Y2K puzzle by performing date related conversions for the year 2000 and beyond.

If you are still wondering if N2O is the right choice for you, check out the following quotes from TSI customers. As you will see, these comments date back several years, and many of these people have moved on to work at other places. Regardless, N2O met their needs years ago because it provided tools and resources above and beyond other Change Management products. And it still does today!

FIND OUT WHAT OUR CUSTOMERS HAVE TO SAY ABOUT N2O

N2O IS EASY TO USE!

"We bought N2O because it meets our needs without complicating our environment. We looked at another change management system, but did not buy it because it was much too complex. N2O is a very straightforward and easy-to-use product.

"It's very important for us to have security, audit/report, and code migration features all in one product, and that's what we have with N2O. We can control the checkout and checkin of NATURAL 2 modules, archive and compare copies of source and object, plus N2O gives us an on-line authorization feature that is very helpful and efficient. Before N2O, all of our authorizations were handled manually, but now the whole process is on-line. There is no paperwork to pass around and there is no wasted time.

"We really love the Program Compare feature in N2O. Our programmers use it daily to see exactly when and how a program last changed, as well as to compare a revised program to an earlier version. We used to have to do those comparisons by hand and go through lots of code, but with N2O the process is totally automated. It is much faster, more efficient, and totally accurate.

"N2O's post-dated migration feature is a great idea. It lets us schedule a batch migration to run, for example, next Sunday at midnight - or at any other time when it might be more convenient than right now.

"I have never had to wait for someone to call me back from Treehouse Software's customer support. That's because I am always immediately put in touch with a product specialist who can help me - right now, when I need the help. It's a great feeling to have that kind of access to customer support and be able to get a quick and correct answer to a question."

Erica Cerny, DBA
MetPath, Inc.
Teterboro, New Jersey


N20 MEANS LESS WORK!

"N2O was such a relief for us to put in place. Whereas it used to require so much work for us to migrate NATURAL modules, N2O has made it a very simple process. Because of the complexity of our environment, we needed a product that was direct and straightforward, plus easy to install and maintain - and N2O is all of that! Best of all, it has a most attractive price tag.

"We used to do hand migrations of NATURAL programs. It was cumbersome, subject to mistakes, and didn't provide an audit trail, but N2O changed all of that from the minute we installed it. Now we have an audit trail, archive retrieval, and an overall automation of the entire migration process that's proven to be extremely helpful.

"The Staff at Treehouse is very responsive to our requests. For example, when we installed N2O, we ran into a snag. We reported it to Treehouse and they helped us through it at the time, and then incorporated a new feature to alleviate the snag in the very next release of the product. The folks at Treehouse have never promised features they haven't actually delivered. When they say they're going to do something, they really do it!"

Susan Clifford, Assistant Programmer and ADABAS DBA
Public Service Company of New Mexico
Albuquerque, New Mexico



N2O MEANS NO MORE HEADACHES!

"N2O's authorization feature means that requests for changes to NATURAL programs are authorized before a program is compiled in production. And that means we can be sure our programmers make the changes they're supposed to and those changes go through proper channels before we put them into production. That one N2O feature alone has saved us from a lot of headaches.

"We like the fact that N2O archives. Now, whenever we need to, we can go back and get a previous version of a NATURAL program if, for example, we find the new version isn't what we had in mind or if - God forbid - the system should go down while a programmer is editing a program.

"Treehouse Software's support is the very best. I can call their support staff with anything - from the easiest questions to the very toughest - and they routinely respond quickly and are extremely helpful. They really are the best."

Karen Fowler, DBA
Southern Wine and Spirits
Cerritos, California


N2O PROVIDES CONTROL!

"Our entire applications support group uses N2O for change control with all NATURAL elements. We especially like the on-line migration feature, but we also like the fact that N2O lets us control who has access to which functions. In addition, the reporting feature that provides audit trails is a part of the product that's been extremely useful.

"An instantaneous response is what I get whenever I call Treehouse for support. I like that because an unanswered question usually means one or more of our 60 programmers can't proceed with the job at hand. The support is really excellent.

"When we were first reviewing N2O - before we even bought it - I suggested to Treehouse that a particular feature might be nice to add. Believe it or not, that feature was included in the very next release of N2O. And since buying the product, we have found that Treehouse always lives up to their promises. They give us exactly what they say they will."

Donna Fortner, Programmer Specialist
State of Delaware
Dover, Delaware


N2O LOCATES TROUBLE!

"One of the nicest features of N2O is the audit trail. Because of it, we are able to look at our archives and see the source code for every program, which has executed against our production files. If there's a database which has been corrupted by an application program, N2O's audit trail helps us find the source code for that program so we can correct it without delay.

"N2O does everything we ask of it, and does it very well. In addition, we find customer support for the product to be uniformly excellent. With more than 60 programmers using the product, and over 15,000 objects in our N2O system, that level of quality is very important to us."

Jacques W. Hardy, Data Administrator
City of San Antonio
San Antonio, Texas


N2O HAS EXCELLENT SUPPORT!

"ARKLA has a big development project currently underway, so we are using N2O heavily every day to move hundreds of NATURAL modules from development, to system test, and finally into production. N2O makes it easy to migrate modules from one database to another. It's definitely a user-friendly product, and we're very happy with it.

"When we need N2O support, we call Treehouse and are always able to talk directly to someone who can answer our questions immediately. With more than 200 programmers on our staff, and several million records in our databases, fast and accurate support is important to us. That kind of response is what we always get from Treehouse."

Bob Keller, DBA
ARKLA Pipeline Group
Shreveport, Louisiana


N2O HAS FLEXIBLE SECURITY!

"One of our change management needs involves using N2O as a form of security. It gives our DBA the option to allow different security processes to pull up certain NATURAL programs, or even all NATURAL programs, depending on our specific needs - and that's a critical feature for us to have. That means we can link certain programmers to certain applications exactly as we want to.

"We looked at other change management systems, but found N2O with all of its versatility was the most appropriate for our organization. We're very pleased with the job it's doing for us."

Sylvia Trahan, Programmer/Analyst and Acting DBA
Southern University
Baton Rouge, Louisiana


N2O DELIVERS AS PROMISED!

"We had N2O installed on a free trial that Treehouse offers, and had our DBA staff start using it. We found it's very easy to learn and use, plus it's exceptionally friendly. Before long we plan to turn it over to our applications staff, so we presented an N2O class to them and they were just as impressed with its ease of use!

"We really like the fact that N2O gives us lots of control over our applications - control that we didn't have before we installed the product. In the past, we had problems with people overwriting NATURAL programs. It was unintentional, of course, but two or more people would unknowingly be working on the same program. The security feature in N2O will prevent it.

"We're very impressed with the support we get from Treehouse Software. If we have a question or a problem with N2O, we call them and get an immediate response. They are really good about keeping us informed on what features are coming up in a new release and they respond well to our suggestions to add new features. In fact, they sometimes even call us to ask what we would like to see changed or added to the product. They definitely try to please their customers."

Bonnie DiPuma, DBA
Bradford Exchange
Chicago, Illinois



N2O BEATS THE COMPETITION!

"Before we purchased N2O, we installed it and another change management system on a free trial basis so we could compare them. We selected N2O because its performance impressed us and because it was so reasonably priced. We especially like its speed and the way it helps us to get NATURAL programs into production very rapidly. N2O has never caused us any down time, and it has given us everything Treehouse Software promised it would. It is an exceptionally good product and we are very pleased with it."

Garth Panting, Quality Control Analyst
Investors Group
Winnipeg, Manitoba, Canada


N2O MEETS OUR NEEDS!


"Somos los nuevos afiliados de Treehouse Software para Venezuela y el Caribe. Tres miembros de nuestra empresa visitaron recientemente a TSI para recibir adiestramiento en sus productos y compartir nuestra experiencia en en campo.

"Estamos realmente complacidos de ser sus afiliados. Poseen una línea de productos excelentes, soportada por un grupo de profesionales de muy alta calidad. Pensamos que N2O será nuestro producto líder. Es evidente que la mayoría de las empresas en Latinoamerica requieren esta herramienta para implantar correctamente mecanismos de Control de Cambio en el ambiente NATURAL.

"La instalación y operación de N2O es muy sencilla. Sus componentes de migración, reportes, seguridad y auditoría lo convierten en un producto muy funcional.

"En cuanto a su futuro, hemos tenido la oportunidad do conversar con su equipo de desarrollo y estamos seguros que mantendrán a N2O en el más alto nivel de funcionalidad y con los más elevados estándares de calidad a través del tiempo."

Antonio Castro
Mega Soft Computacion C.A.
Caracas, Venezuela


N2O PLEASES!

"Le produit N2O correspond tout à fait à notre attente. La sécurité apportée par le verrouillage de la prise en main d'un objet, le contrôle des demandes de migration et l'archivage des versions au fur et à mesure des transferts sont des gages de qualité et de pérennité pour notre applicatif NATURAL.

"D'autre part l'adaptation du produit à des environnements techniques qui évoluent et une réactivité importante de la part de TREEHOUSE à toutes nos demandes nous confortent dans notre choix."

H. Lefevre
Responsable Méthodes
SOLLAC
Montataire, France


N2O PREVENTS "ACCIDENTS!"

"The N2O feature we use the most is code checkout/checkin. It's a way for us to make sure only one person is responsible for a NATURAL program, and that's eliminated this possibility of two or more people trying to change or overlay multiple versions of the same program.

"Every new release of N2O that's come out has included features we have asked for. Whenever I call Treehouse, I talk directly to the developers themselves, and I have found they are very responsive to our requests. There have actually been cases where we've seen a problem or wanted a feature in a hurry, have reported it to Treehouse, and have received an install tape back within the same week! We're very pleased with the product.

"One nice thing about N2O is that it let us install the product and define our environment to N2O, as opposed to having to change our environment to match the product. That was a big drawback with the competitor's product."

Doug Wise, DBA
Westinghouse Electric Corporation
Pittsburgh, Pennsylvania

 

 

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